A Better Way
Curious by nature, Dan was constantly trying new things at Inglenook, but in 2010, he was working on a modernist-style home that called for something new to him 鈥 cable railing. He found some railing online, but it was a mess to order, the installation was cumbersome, and the hardware was very industrial-looking with frayed wires and bulky tensioners. 鈥淭he system was just very clunky,鈥 Dan reflected back. 鈥淎fter that experience, I thought, 鈥楾here鈥檚 got to be a better way to do this.鈥欌
Dan went back to his garage and started tinkering. And while he tinkered, he began looking for new perspectives and asking the right questions. 鈥淗ow can I do this as simply as possible? How can I take the original concept and peel out all of the things that create unnecessary complexity and bog down what could be?鈥 He spent hours upon hours ideating, conceptualizing, prototyping, tweaking and reiterating. He was insistent on designing a tensioner that was sleek in style, easy to install for the customer and cost-effective. He was intent on creating a single product that solved a host of problems.听
He was looking for a silver bullet.
After years of iterations, Dan landed on a design that was promising. The tensioner, shaped like a bullet, could be used on both the left or right side, straight or sloped cable. The same piece could be installed in metal, wood or masonry. 鈥淎t that time, I had a strong sense that what I had designed solved problems in the market,鈥 said Dan. 鈥淚 had a strong feeling that it would go.鈥澨
That was just the start of 鈥淐able Button,鈥 which would come to be known as 鈥淐able Bullet.鈥澨
The Proverbial Basement Start-up
After working with machine shops and refining the process to get it where he wanted,听 Dan reached out to his friends and former Inglenook clients, Chris (BA 05) and Kristi Manduka (Bontrager CERT-TT 08), about coming on as partners. Chris was working in marketing and internet sales at the time, and Dan needed Chris鈥 skillset to create a web presence for this new start-up. Kristi jumped on board, too, working on the provisional patent and other legal work. Marla did the bookkeeping and Dan worked with manufacturers to ensure the product was made correctly. 鈥淚t was a total team effort to get it up and going,鈥 recalled Dan.听听
During the initial days, the Mandukas鈥 basement was for all intents and purposes a fulfillment and packaging plant. They hired their first part-time employee, Jenny Flowers (BS 08, CERT-TT 10, S 15, MACMHC 19), who was a trusted family friend. Chris would come home from his nine-to-five job and immediately start filling orders in the basement. He would deliver the packages to UPS in Columbia City on his way to work the next day. 鈥淭hat was never designed to last,鈥 laughed Chris. Soon the company moved from the basement to the garage. But only six months later, the company outgrew the garage and began leasing space in a strip mall.听听
听鈥淲hen we outgrew the garage, it was starting to dawn on me that this was more than a side-hustle. I was late to the game there,鈥 Chris confessed. Chris quit his job and focused all of his attention on the start-up that was showing great potential.听
Growing Pains
Once at the strip mall, they hired their first full-time employee, Phil Johnston, Jr. (BA 07), in 2019. Within the same year, they made several more hires to keep up with the company鈥檚 growth. Once again, it became apparent that they were in need of a larger space. Sales were increasing and the product demand was hard to fulfill.听
鈥淓veryone we hired in that first year had a shared understanding that Cable Bullet was a start-up and that their day-to-day work would change week to week,鈥 said Chris. 鈥淎 lot of the processes we would come up with had a shelf life of about three months.鈥澨
In 2019, Cable Bullet purchased a lot on Eastlake Drive in Winona Lake for Dan to design Cable Bullet鈥檚 new home. In the middle of construction, COVID-19 wreaked its havoc and created an ordering and manufacturing nightmare. The move-in date was pushed back several times. 鈥淎t one point we even moved our shelves outside, and we were packaging orders in the parking lot,鈥 laughed Marla. In September 2020, the team finally was able to move into its new home. Over the course of that year, 10 additional employees were hired.
With the exception of the early years, the company has consistently grown 100% year-over-year.